After confirmation of booking, Greenfield Holidays appoints and assigns a single point of contact as Relationship Executive from starting to the end of your trip plus 90 days beyond. While we strive to do our best to serve you, sometimes, there are gaps and deficiencies in the services because of which, guest are unsatisfied or have some grievances. To address such grievances, guest are requested to follow the following procedure to lodge their complaints:

Step 1: If you have any grievances, you are requested to contact your assigned relationship executive over phone directly.

Step 2: In case your grievance is not resolved in the above step, please lodge a written complaint below. Your complain shall be resolved within 48 hrs.

Step 3: If even your grievance is not resolved at step 2, we request the guest to forward the complaint and subsequent e-mails exchanged between all the parties to the office of the Managing Director, the mail id for which will be notified to you after you lodge a complaint at step 2.

We, at Greenfield Holidays take customer review, satisfaction and complaint extremely seriously. While we stand with and support our employees and service partners strongly, we initiate prompt and appropriate action including warnings, pay cut, suspension without pay and/or termination of employees and service partners in case any deficiencies is detected in the services provided to the guest.

Guests are therefore requested to consider the consequences to the parties and exhaust all the options before proceeding to step 3.